Privacy Policy

About This Policy

Your Local Grass Guy LLC (we, our, or us) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

This policy covers two things: our marketing website at yourlocalgrassguy.com, and our customer app at app.yourlocalgrassguy.com, where you can create an account, order sod and related products, schedule delivery, pickup or installation, and manage your membership. Where the two are different, we say so.

By using our website or our app, you consent to the terms of this Privacy Policy. If you do not agree, please do not use them.

1. Information We Collect

Information you give us:

• Account information: your name, email address, phone number, and password. Your password is stored only as an encrypted value that cannot be read back.
• Order information: delivery or service address, property details and access instructions, scheduling preferences, and any notes you add to an order.
• Saved addresses you choose to keep in your account for faster checkout.
• Tax exemption information, if you apply for it: your business name, tax identification number, and a copy of your resale or exemption certificate.
• Anything else you send us through a form, an email, a text message, or a phone call.

Information we collect automatically:

• IP address, browser type, and device information.
• Browsing and usage activity on our marketing website, collected through cookies and similar technologies.
• Security information tied to your account: devices you have asked us to remember for sign-in, the time and result of sign-in attempts, and the IP address and browser recorded alongside actions taken on your account.
• The ZIP code you enter to find your nearest location, which we store in your browser so you do not have to enter it again.

Payment information:

• Card payments are processed by Stripe, our payment processor. We do not receive or store your full card number.
• If you choose to save a card for future orders or for membership renewal, that card is stored by Stripe under our account, not in our own systems. We hold only a reference to it.

2. How We Use Your Information

• To provide and maintain our services, including taking and fulfilling your orders.
• To schedule and carry out delivery, pickup, installation, and related work at your property.
• To process payments, refunds, and membership renewals.
• To communicate with you about inquiries, orders, updates, or support.
• To keep your account secure, including sending one-time sign-in codes and detecting suspicious sign-in activity.
• To send you marketing messages, only where you have opted in.
• To analyze website usage and improve how our website and app work.
• To comply with legal, tax, and regulatory obligations.

3. Cookies and Tracking Technologies

Our marketing website (yourlocalgrassguy.com) uses cookies to improve your experience and to understand website traffic. These fall into three groups:

• Necessary cookies: essential for the website to function.
• Analytics cookies: used to understand website traffic and visitor behavior.
• Advertising cookies: used to deliver relevant advertisements.

Our customer app (app.yourlocalgrassguy.com) is different. The app uses only strictly necessary cookies: the cookie that keeps you signed in, short-lived cookies used during sign-in and password reset, a cookie for a device you have asked us to remember, and the ZIP code you entered to find your location. The app does not use analytics cookies, advertising cookies, or any third-party tracking or advertising technology, and we do not intend to add any.

You can control or disable cookies through your browser settings. Disabling cookies on the app will prevent you from staying signed in.

4. How We Share Your Information

We do not sell, rent, or trade your personal information.

We share information with the service providers we use to run our business, and only as far as they need it to do their job:

• Stripe, to process card payments, refunds, and saved cards.
• Twilio, to deliver text messages, including order updates and one-time sign-in codes.
• Resend, to deliver account and order email.
• Google Maps, which we use for address lookup and for the lawn measuring tool. When you use these features, your address or the area you draw is sent to Google, and Google may collect information in your browser under its own privacy policy.
• Hetzner, which hosts our app and stores our encrypted backups.

We may also share information where we are required to by law, or to enforce our terms and policies.

We do not share your phone number or your text-message consent with any third party for their own marketing purposes.

5. Text Messaging and SMS

By providing your phone number and opting in, you agree to receive transactional text messages from Your Local Grass Guy. These include order status updates, such as delivery, pickup, or installation notifications, and one-time sign-in verification codes.

• Message frequency varies based on your account activity, typically 1 to 3 messages per order.
• Message and data rates may apply.
• Reply STOP at any time to unsubscribe. Reply HELP for assistance, or call us at (945) 298-7483.
• Consent to receive text messages is not a condition of purchase.
• We do not send promotional or marketing text messages without your separate express consent, which you give and can withdraw in your account settings.
• No mobile or text-message consent information is shared with third parties or affiliates for marketing or promotional purposes. This exclusion applies to all categories of sharing described in this policy.

6. Push Notifications

If you allow notifications in your browser, we send order and account notifications to that device. You can turn them off at any time in your account settings or in your browser or device settings.

7. Your Rights and Choices

Depending on where you live, you may have the right to access your data, request that it be corrected or deleted, and withdraw your consent to processing.

You can act on most of these yourself:

• Update your name, phone number, email address, and saved addresses in your account.
• Turn marketing email and marketing text messages on or off in your account notification settings.
• Delete your account from the Security section of your account. See the next section for what deletion does.

To make any other request, contact us at James@yourlocalgrassguy.com or (945) 298-7483. We may need to verify your identity before acting on a request.

8. Deleting Your Account, and What We Keep

You can delete your account yourself at any time. When you do, we permanently remove your personal identity from the account: your name, email address, phone number, profile photo, and password are erased and cannot be recovered. Your saved addresses, saved cart, remembered devices, and push notification registrations are deleted. Any paid membership ends and will not renew. If you were opted in to marketing email or marketing text messages, that consent is withdrawn and you are removed from those lists.

We do not delete everything, and it is important that you understand what stays:

• Your past orders, including the delivery address and instructions recorded on each order. A completed order is a business and tax record, in the same way a paper receipt is.
• Payment, refund, and invoice records connected to those orders.
• Membership and reward history connected to your past purchases.
• Tax exemption records and any certificate you submitted, which we are required to keep as proof of why tax was not charged.
• Internal records of actions taken on the account, which are kept for the retention periods described below.

These records no longer carry your name or contact details. Card information is held by Stripe, our payment processor, under its own retention and compliance obligations.

Deleting your account frees your email address, so you can sign up again later if you want to.

9. How Long We Keep Information

• Records connected to payments, orders, refunds, and tax are kept for seven years.
• Other internal activity records are kept for one year.
• Encrypted backups of our systems are taken twice daily and are kept on a rolling schedule. When you delete something, it remains inside existing backups until those backups age out and are overwritten.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. Sign-in requires a one-time verification code sent by email or text. Sensitive tax information and certificates are encrypted where they are stored, and our backups are encrypted. However, no method of transmission over the Internet is 100 percent secure.

11. Third-Party Links

Our website and app may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

12. Children’s Privacy

Our website and app are not intended for children under the age of 13, and we do not knowingly collect information from children. If you believe we have collected information from a child, please contact us and we will remove it.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

14. Contact Us

If you have questions or concerns about this Privacy Policy, or want to make a request about your information, contact us: